Workshop Foreman – Montague Gardens

Closing date: 03/10/2024

Date: 19/09/2024

Company: Truck Rental

Location: Montague Gardens, Cape Town

Reference: Foreman

SAP Code: 30124

Applications to: tiffany.jacobs@dpworld.com

 

 Job Function

  • Supervision of mechanics, quality control and management assistance to Workshop Manager.

 

Key performance areas

  • To ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
  • To ensure efficient use of materials, equipment and labour resources.
  • To control and supervise staff in the use of equipment and tools to effect repair and diagnosis of vehicle faults and service to vehicles.
  • Hold green meeting every morning at 7.00am
  • Get information onto White board and update when necessary.
  • Receive Job cards from Service Advisor, record in book and delegate to technicians.
  • Technicians to write requisitions correctly to avoid ordering of wrong parts and to be checked by foreman.
  • Communicate with Service advisor for the booking of Service plan vehicles.
  • Follow up regularly on technicians work progress.
  • Follow up on Work Orders for any Abuse-related repairs.
  • Meeting of deadlines on a daily basis.
  • Plan & control after-hours work and servicing on Saturdays
  • Advise technicians of extra work to be done on the vehicle regarding preventative maintenance, i.e. Fuel pump and injectors.
  • Communicate daily with service advisor on Updating VOR report
  • Advise Service advisor on any extra work to be carried out on customer’s vehicles.
  • Follow up regularly on suppliers to get spares delivered as soon as possible.
  • Ensure that there is a steady flow of work in the workshop. If not keep technicians busy. ie; clean workshop benches and tools etc.
  • E-mail branches with Photo’s and advise them, that accident repairs are needed on their vehicles.
  • Identify bottlenecks in the workshop.
  • Sign off all Job Cards before sending to stores for capturing.
  • Help plan for excessive work to be outsourced / In conjunction with Service advisor.
  • Control Drivers daily movement.
  • Control and keep wash bay clean.
  • Customer relations
    • Advise customer of any additional work or delays on their vehicles.
    • Deal with customer breakdowns and queries.
    • Be courteous to customers at all times.
  • Staff management
    • To ensure staff are trained to enable high levels of quality and efficiency.
    • To ensure jobs are fairly and correctly allocated to technicians and mechanics.
    • To discipline workshop staff on routine matters
  • Communications:
    • To report all problems to management.
    • To inform Workshop Manager of any dissatisfied customers immediately.
    • Demonstrate a strong understanding of fleet management best practice.
    • Monitoring fleet utilization.

 

Nature of position

  • Supervisory/ Technical/ Client Service

 

Qualifications required

  • Qualified Diesel Truck Mechanic with previous Supervisory Management skills
  • Computer literacy, Office, Windows, Excel, Outlook, Word
  • Knowledge and experience on SAP and P/Lan will be beneficial.

 

Skills and experience required

  • Staff Supervisory and management skills and experience,
  • Performance management and experience in reporting/ implementing disciplinary action where necessary,
  • The ability to discuss and negotiate agreeable solutions to customer problems,
  • The ability to maintain personal technical knowledge and skills,
  • Implement maintenance schedules,
  • Knowledge of preventative maintenance,
  • Service scheduling and planning,
  • Knowledge to implement and keep to workshop procedures and documentation,
  • Ability to work under pressure and manage stress,
  • Excellent client relationship and telephone skills,
  • Experience in workshop loading systems, bookings, quotations, costing and invoicing.
  • Valid Code 14 License

 

Equity statement

Imperial is committed to Transformation, which encompasses Employment Equity, Diversity and Inclusion when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants. Should you not have received a response within 4 weeks of the closing date of this advert, please consider your application unsuccessful.

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