Q – Cash or Credit Card Payment?
Answer: We offer both cash and credit card payment options. Should you choose a cash transaction, we require full documentation to generate an accurate invoice. All cash deposits must reflect in our bank account prior to vehicle collection. Additionally, proof of comprehensive insurance coverage is required if you do not opt for our Vehicle Damage Indemnification (VDI) program. This ensures your rental is fully compliant and protected.
Q – Do I Need to Open an Account to Hire a Vehicle?
Answer: Yes, an account is required for all vehicle rentals, including cash-based accounts. Clients must complete a credit application form, which differs depending on whether the application is for a company or a private individual. Supporting documentation, such as ID copies, proof of residence, or company registration documents, will also be required. This process ensures we maintain accurate records and provide secure, reliable rental services.
Q – Can I Collect a Vehicle in One Location and Drop It Off at Another?
Answer: Yes, this is possible; however, vehicles must ultimately be returned to the owner branch. Return kilometres and fuel costs will be the responsibility of the client. Alternatively, we can arrange for a courier to return the vehicle to its home branch at an additional cost. This flexibility allows you to manage logistics more efficiently while keeping your business operations on track.
Q – Do I Have to Provide Insurance for the Vehicle Myself?
Answer: Imperial Truck Rental offers a Vehicle Damage Indemnification (VDI) option, which excludes third-party cover. You may also opt for full third-party insurance at an additional cost. For certain vehicles, such as 10, 14, or 23-seaters, clients must provide their own insurance. Should you be unable to arrange this, we can facilitate insurance on your behalf at an extra cost. We also offer optional Goods in Transit (GIT) insurance to protect your cargo.
Q – How Do the Rates Work?
Answer: We offer flexible rental options tailored to your business needs. Rentals can be arranged per day, week, trip, or month, and we can customise kilometre allowances to ensure you receive the most cost-effective rate. Additionally, we provide Full Maintenance Rentals (FMR) over various yearly periods, available on many vehicle categories, which include maintenance, servicing, and support.
Q – What Licence Must the Driver Have to Drive Imperial Vehicles?
Answer: Licence requirements vary depending on the type of vehicle. Details for each vehicle category, including whether a valid Professional Driving Permit (PDP) is required, are provided on our fleet list on the website. Ensuring that the driver has the correct licence and permits is essential for safety and compliance.
Q – Do I Need to Supply My Own Driver and Crew?
Answer: No, this is optional. We can provide experienced drivers and crew with our vehicles if required. Should you choose to use your own drivers, they must hold the correct licence and PDP, depending on the vehicle category being hired. This option allows businesses to manage staffing requirements efficiently and reduces administrative complexity.
Q – What Are Your Payment Terms for Company Accounts?
Answer: Approved company accounts enjoy 30-day payment terms from the date of invoice. Alternatively, clients may choose to pay via cash, EFT, or credit card. Our flexible payment solutions ensure your business can operate smoothly while managing cash flow effectively.
Q – Are Your Vehicles Monitored by Satellite Tracking?
Answer: Yes, all vehicles are fitted with advanced satellite tracking systems. Clients can access real-time tracking for monthly rentals at an additional cost. We also provide detailed satellite movement reports for adhoc rentals (daily, weekly, or per trip), allowing businesses to monitor fleet usage, improve operational efficiency, and ensure safety.
Additional Notes:
At Imperial Truck Rental, we strive to provide not just vehicles, but complete solutions for your business. Whether you need short-term rentals, long-term leases, full maintenance options, or drivers, our services are designed to keep your operations running efficiently. Our dedicated support team is always available to answer queries, resolve issues, and provide guidance to help you select the right vehicle and rental plan for your business needs.
